Support & After-Sales
Our support team is here to help you.
Although the solutions we create are always straightforward and user-friendly, training and support helps our clients to use their new facilities adeptly and confidently and therefore derive maximum value from them.
- Make the most from your new website
- Ensure problems are resolved quickly and efficiently
- Ensure the productivity of your employees
We provide a number of different services to support our clients:
We offer both on-site and remote training sessions for groups or individuals. We use live demonstrations and walk-throughs to illustrate the relevant features of the Magnetize BOS and/or any bespoke functionality that your particular solution may contain.
Business hours user support is also available, giving you and your employees a framework within which to get any questions answered quickly. If you forget how to resize an image or change a user's password, we can give you an immediate answer over the phone or via email.
Support (maintenance) Packages:
Magnetize website support (maintenance) packages are tailored to meet your business needs; we work with you to provide a real and measurable return on investment.
We are able to provide both standard and extended warranties with all our solutions to ensure your total protection.